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At Ni Hao Babe, we’re committed to making your shopping experience seamless and stress-free. Below, you’ll find all the details you need about our shipping and return policies.
RETURNS
WHAT IS YOUR RETURN POLICY?
We proudly offer a 30-day satisfaction guarantee on all our products. If you’re not completely in love with your NHB purchase, contact us at customerservice@nihaobabe.com, and we’ll assist you with any concerns.
- Returns are eligible for a full refund or exchange within 30 days of purchase.
- Please note: Shipping charges are non-refundable.
HOW DO I START A RETURN OR EXCHANGE?
We’re sorry the product didn’t work out for you! Please email customerservice@nihaobabe.com, and our team will provide detailed instructions to start your return or exchange process.
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
- Returns are processed within 2 business days of receipt.
- Refunds are initiated immediately, but depending on your bank’s policies, it may take up to 5 business days for the amount to reflect in your account.
SHIPPING INFORMATION
HOW LONG DOES SHIPPING TAKE?
We deliver worldwide! Here are the estimated shipping times:
United States
- Standard: 5–7 business days
- Rush (US only): 2–3 business days
Europe / Asia / Middle East
- Standard: 8–17 business days
WHEN WILL MY ORDER SHIP?
Here’s what to expect:
- You place your order.
- We process it within 2–4 business days (orders placed after 1 PM ET are processed the next business day).
- We ship it out and send you a tracking number.
As soon as your order ships, you’ll receive a notification with tracking details.
HAVING TROUBLE WITH TRACKING?
Sometimes carriers take 1–2 business days to update shipment statuses. If your tracking number isn’t updating or you need assistance, email us at customerservice@nihaobabe.com, and we’ll help you out!
ORDER MODIFICATIONS
HOW CAN I EDIT MY SHIPPING ADDRESS?
Need to update your shipping address? Email customerservice@nihaobabe.com within 24 hours of placing your order.
HOW CAN I CANCEL MY ORDER?
You can cancel your order directly from your confirmation email within 1 hour of purchase. Just scroll to the “Changed Your Mind?” section and follow the instructions.
If it’s been longer than 60 minutes, email customerservice@nihaobabe.com, and we’ll do our best to assist.
HOW DO I KNOW IF MY ORDER WAS SUCCESSFULLY CANCELLED?
If your cancellation was successful, you’ll receive a cancellation confirmation email. Didn’t get it? Contact us at customerservice@nihaobabe.com with your original order number, and we’ll verify the cancellation for you.
WHAT IF I DON’T SEE THE OPTION TO CANCEL?
If the self-cancel option isn’t available or your order includes a gift card, email customerservice@nihaobabe.com with your order number, and we’ll assist with cancellation or modification.
HEALTH & SAFETY
The safety of our customers and team remains our top priority. We follow strict health guidelines and work with our fulfillment partners to maintain high safety standards during packaging and delivery.
Have questions about shipping, returns, or cancellations? Reach out to us anytime at customerservice@nihaobabe.com—we’re here for you!